Draft for company review and approval before final publication.
Nature of a request
Submitting a form or WhatsApp message is an enquiry and initial booking request, not confirmation.
Scope, pricing and timing
Scope, price, timing and site access are agreed before confirming a service.
Changes and cancellation
Any applicable change, cancellation policy or fees are explained before confirmation. Contact the team if your needs change.
Responsibilities
Provide accurate information about the property, surfaces, condition and special requirements. Service requirements are reviewed with the team.
Feedback and concerns
Share concerns through official contact channels so the situation and an appropriate response can be reviewed.